Dispute Resolution

Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, M&A Digital Lda provides the necessary information so that the consumer customer can exercise his right to complain to an official, third party and impartial entity that will help him to resolve the dispute in question. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in resolving, or guiding any conflict, before opening litigious proceedings in the Courts. As a rule, the procedure can be described as follows: (1) The consumer customer asks an impartial third party to act as an intermediary between him or her and the supplier or service provider who is the subject of his or her complaint. 2) The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration". Alternative dispute resolution is usually less expensive, less formal and faster than judicial remediation. Thus, in the event of a dispute, the consumer customer can resort to an Alternative Dispute Resolution Entity. M&A Digital Lda provides the websites of some of these entities: CNIACC - National Center for Information and Arbitration of Consumer Conflicts CNIACC - National Center for Information and Arbitration of Consumer Disputes, Faculty of Law of the New University of Lisbon Campus de Campolide 1099-032 Lisboa Phone: 213 847 484 Email: cniacc@unl.pt Web: http://www.arbitragemdeconsumo.org For more information: CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)